Shipping policy

Shipping Policy

Once you have placed your order, we will calculate the freight and will let you know via an email the total cost of your order including the freight. 

Freight charges are determined by weight and destination of delivery. We also offer free delivery depending on the value of your order and the destination.

There is no minimum order quantities, however to obtain your deliveries freight fee you must meet the order value listed below:
For orders between  $166-$385: free delivery is only applicable to the following capital cities: Sydney, Melbourne, Brisbane and Adelaide.

For orders above $386: free delivery is applicable to whole of Australia.

Free delivery is not applicable on sale items advertised in Winter and Annual Sale as these are already heavily discounted.

Full freight maybe charged for heavy or bulky items.  This includes items such as clay, foam board, boards, large stretched canvases, easels, drying racks etc. For fragile items there maybe be additional packaging fee.

Packing charge may also apply to picture frames or very large items

If you order large, heavy bulky items, we will get back to you with the freight cost after you have placed your order.

Deliveries
For orders placed before 12.00pm we will endeavour to dispatch orders that afternoon if payment has been received. The Art Scene will not be held responsible for delays in delivery where events occur beyond our control. We wish to advise that The Art Scene is not responsible for any loss suffered due to damage, delay or non delivery by the courier company as The Art Scene responsibility ends when the goods are loaded on to the carrier. Customers, if they so desire, can arrange their own transport.  

If I place an order today, will I receive it tomorrow?
If we have all items on your order in stock and you have paid for your order, then you will generally receive your order in 1 - 2 days (3 – 5 days for Western Australia & most regional areas). Our courier service usually offers next day service for Sydney Metro, Melbourne Metro, Canberra Metro and some regional NSW areas.  Due to the current increase in demand, there is a delay in processing orders plus the couriers are experiencing delivery delays, due to limited flights, social distancing requirements and increased parcel volumes. Thanks for your understanding.

***If your order is required the next day, where possible we will endeavour to help meet your deadline, please call or email us prior to ordering.***