How do I buy a gift voucher?
Gift Vouchers can be purchased online or in our retail store (912 Victoria Road, West Ryde, NSW 2114).
Buy a gift voucher Online
How do I redeem my Gift Voucher purchased online?
Online Orders:
Enter your online gift voucher number in the "Redeem Voucher" box on the Payment Details page during checkout after we have emailed you with a total payment for your order.
or you can login to your account and click on "Redeem Voucher" and fill out the details required.
Retail Store:
To redeem your gift voucher instore you must print out your email with the voucher number and present it to the sales associate.
Where can I use my gift voucher?
Gift vouchers can be used online or in our store.
What are the shipping policies for gift vouchers?
If you have purchased a gift voucher online, you will receive a printable version in your email. If you placed an order over the phone or via fax or instore for a printed copy, you will receive a gift voucher that we normally issue instore. You can either collect this gift voucher in person or request for it to be sent to the recipient. The gift voucher will be posted in an attractive envelope and will be shipped free of charge.
Can I send gift vouchers to multiple addresses in one order?
Unfortunately, we cannot send gift vouchers purchased online to multiple address in one order. To send gift vouchers to several different addresses you will need to create an individual order for each address.
How do I check the balance of my gift voucher?
To inquire about the balance on your online gift vouchers, you can either call us on 02 98076900 (+612 98076900 from overseas) or login to your account on our website: www.artscene.com.au and click on "Account" and then click on "Account Info".
Are the online gift vouchers reloadable?
No.
Do the gift vouchers expire?
Yes! It expires after 36 months from the date of issue. This date is printed on the left hand side of your online gift voucher.
Where do I find the Gift Voucher Numbers?
Your online gift voucher Number is a 10-digit number. You will find this number printed on the left hand side of your voucher.
What are the Terms and Conditions?
- The Art Scene gift vouchers are redeemable for merchandise at The Art Scene Retail store and on the web at www.artscene.com.au.
- Promotional discounts or coupons cannot be used to purchase the gift vouchers.
- The gift voucher credit available in your account may be used multiple times until all credit funds are depleted.
- This gift voucher cannot be redeemed for cash.
- This gift voucher is issued by The Art Scene Pty Limited. The Art Scene Pty Limited is not responsible for lost or stolen gift vouchers. The Art Scene Pty Limited reserves the right to cash out or issue substitute gift vouchers for any remaining balance upon conclusion of this gift voucher program.
- Gift vouchers will expire after 36 months from the date of purchase and you will forfeit any outstanding credit on your account.
- Your purchase or use of the Gift voucher constitutes acceptance of these Terms and Conditions. These Terms and Conditions are subject to change without notice.
*Orders*
Can I place my order over the phone?
Yes you can. You can also fax or email your orders. See “Contact" page for all contact details.
Is there a minimum order?
No, there is no minimum order. However, some items on our web site do require a minimum quantity.
*Delivery and Freight*
How much will it cost to ship an order to my suburb/town?
Once you have placed your order, we will calculate the freight and will let you know via an email the total cost of your order including the freight.
Freight charges are determined by weight and destination of delivery. We also offer free delivery depending on the value of your order and the destination.
For orders between $166-$385: free delivery is only applicable to the following capital cities: Sydney, Melbourne, Brisbane and Adelaide.
For orders above $386: free delivery is applicable to whole of Australia.
However, full freight maybe charged for heavy or bulky items. This includes items such as clay, foam board, boards, large stretched canvases, easels, drying racks etc. For fragile items there maybe be additional packaging fee.
Packing charge may also apply to picture frames or very large items.
Free delivery is not applicable on sale items advertised in Winter and Annual Sale as these are already heavily discounted.
Deliveries
For orders placed before 12.00pm we will endeavour to dispatch orders that afternoon if payment has been received. The Art Scene will not be held responsible for delays in delivery where events occur beyond our control. We wish to advise that The Art Scene is not responsible for any loss suffered due to damage, delay or non delivery by the courier company as The Art Scene responsibility ends when the goods are loaded on to the carrier. Customers, if they so desire, can arrange their own transport.
If I place an order today, will I receive it tomorrow?
If we have all items on your order in stock and you have paid for your order, then you will generally receive your order in 1 - 2 days (3 – 5 days for Western Australia & most regional areas). Our courier service usually offers next day service for Sydney Metro, Melbourne Metro, Canberra Metro and some regional NSW areas. Due to the current increase in demand, there is a delay in processing orders plus the couriers are experiencing delivery delays, due to limited flights, social distancing requirements and increased parcel volumes. Thanks for your understanding.
***If your order is required the next day, where possible we will endeavour to help meet your deadline, please call or email us prior to ordering.***
*Insurance*
Risk warranty and insurance
Please also note that the goods are sent ex factory which means all responsibility for the goods passes to the customer once it leaves our premises. We do however have insurance in place and there is a $500 excess. To avail yourself of this you will need to specifically request us to take out risk warranty on your consignment and there will be a further charge of $1.00 per $100 value of goods. You may take out a blanket coverage on all orders and the charge to you will be automatic if you prefer.
*Prices*
Prices & Availability
All goods listed are subject to stock availability at the time of ordering. In the event that we are unable to supply items from stock, they will not be placed on reorder.
Prices for all items on the website include GST (currently 10%). Orders being exported out of Australia, are GST exempt.
We reserve the right to change prices without notice.
*Payment*
What are the payment options?
Payment may be made by the following methods:
Credit Cards: We accept the following credit cards - MasterCard and Visa.
*Credit Claims and Returns*
Damaged or Loss of Goods in Transit
As some of our carriers cover damage or loss of goods in transit (within $ limits). When you take delivery of any parcels that appear damaged then please make a notation on the consignment note that the parcel was damaged and then we have 7 days in which we can make a claim on your behalf. If the goods are obviously destroyed or damaged then don't take delivery at all and again note the time period in which we have to enter a claim so please advise us promptly.
Credit Claims
Claims for damaged, incorrect or short delivered goods will not be recognised unless we are notified within seven (7) days of invoice date. All claims for credit must be authorised by our sales department.
Please take care when signing for deliveries from the carriers that the numbers of parcels on the consignment note are the same as what is being received as well as identifying if there is any visible damage to the packaging. Be careful when discarding packaging - check for small items that may be suspected as not being supplied.
Return of Goods
All claims for credit must be authorised by our sales department. Claims for damaged, incorrect or short delivered goods will not be recognised unless we are notified within seven (7) days of invoice date.
Where a purchaser requests that The Art Scene accept return of faulty goods or goods sent incorrectly (or similar reason), and the purchaser has followed the correct credit claim procedure, we will arrange pick up and return of goods. Under no circumstances shall the purchaser arrange for return of goods without contacting our sales department for approval as we have special rates with courier companies and you will be charged as much as ten times our agreed rate.
Similarly if the purchaser has made the error in ordering (or similar) a credit may be accepted subject to a 10% handling charge plus the purchaser is responsible for the cost of the return freight.
Any items that have been ordered in especially or are a non stock item may not be returned unless authorisation is granted.
Faulty goods: For items that have a shelf life, such as colours (paint, inks, markers etc) and mediums, will only be accepted back within 12 months ( for aerosols 6 months only) of invoice date or if the manufacturer has a known problem or advised of a product recall. Any other claims for faulty goods outside of this period will be at the discretion of the manufacturer only and credit or replacement of these goods should not be assumed after this date.
Customer Awareness: Scam Alert
The Art Scene is aware that it is being misrepresented on various scamming websites with offers of discounts. These discount codes or offers will not work on our website as we are in no way associated with any of these offers.
Customers please note that The Art Scene will not use any other website to offer any promotions. Any promotions or discounts offered by The Art Scene would be communicated via this website, our brochures or our flyers or our official Facebook, Twitter or Google Plus page.
If you do come across any of these scamming websites, you can assist everyone by reporting this fraudulent activity to ACCC’s Scamwatch website.
Ownership
Property and ownership of all goods will remain the property of The Art Scene until the purchaser has made full payment of their order.
In the event that the purchaser defaults in meeting our payment terms the purchases shall allow our company, its employees or agent to enter upon the purchasers premises or the premises where the goods belonging to our company are stored for the solo purpose of repossessing the said goods as listed on our invoices as goods supplied. All reasonable access will be given to these persons.
